To return or exchange product for any reason, please follow the steps below:
Obtain a return authorization number from Returns Department within 60 days of receipt of the package.
Print the return authorization number clearly on the outside of the package. (If you are sending more than 1 box, please be sure to write the RA number clearly on each box.)
In the event of a Company error, please alert Customer Service so we can assess the situation and handle it accordingly. (support@puriumcorp.com & 888-747-6733)
Please send all unused product for return /refund to:
Purium Health Products
Attn: Returns
2610 Homestead Pl.
Rancho Dominguez, CA 90220
You must return each item that you are wishing to get a refund for; Purium packs must be in their entirety. Even if the product has been completely used, container(s) must still be sent in order for a refund to be issued. Returns must be received at our corporate office within 60 days of the date the original package was received by the customer. Returns received past the 60 day window will be rejected unless prior approval for credit has been obtained.
We recommend using a traceable shipping method when returning any Purium product. Purium Health Products is not responsible for lost or damaged items. If returning products by U.S. mail, please use registered, certified, or return receipt mail.
It takes approximately 2 – 3 weeks for returns to be processed. Please let us know whether you would like your refund returned to the credit card used on the original order or if you would like it to be used as a store credit. We cannot refund a credit card other than the one used on the original order. Please let us know up front whether the credit card used on the order is still valid. If your credit card is no longer valid, your refund will come to you in the form of a check from Purium Health Products. At the time that your credit card is refunded or a check is sent out, you will receive an email confirmation from the Returns Department.
PLEASE NOTE: All International shipments are subject to special fees by the government of the country the product is being shipped to and therefore once the package leaves our facility, International customers are solely responsible for the shipping charges and customs clearance, duties and taxes, and any other associated costs. Please consult your local customs authority for your local tax and duty rate on nutritional supplements. It is also the responsibility of the customer to know which ingredients/products are, or are not, allowed to be imported into the destination country. Purium is not responsible for having that information readily available. Please note that if a package is returned to Purium as a result of a dispute with customs, the customer in question will be liable for the outbound and return shipping.
*Purium reserves the right and has the responsibility to refuse any refund where there has been an abuse of our return policy. Purium reserves the right to charge a 20% re-stocking fee for products. The guarantee applies only towards products. There is no guarantee on Enrollment Packs or business tools. All refunds are handled at the discretion of Purium Health Products' management. Please note that standard refunds will not include any shipping fees incurred by the customer. Commissions paid out on returned items will be deducted from future commissions for the recipient of said commissions. In the event of a Company error or the receipt of damaged goods, please call Customer Service for more information.
For your records, our amended return policy from March 2020 to June 2020 can be found here:
TEMPORARY RETURN ADDENDUM AS OF 3/20:We are unable to honor our standard 60-day money-back guaranty policy during this critical time to ensure our ability to serve our current demand as fluidly as possible, until further notice. Any Purium products purchased from March 1 onward will have a standard 30-day return policy on undamaged, unopened items returned to us within 30 days of purchase. Thank you for your understanding
A note from Owner & Co-founder, Dave Sandoval:
Purium is pleased to be able to provide high-quality, storable nutrition products and immune support. At this time, due to the current unusual circumstances, we are suspending our typical 60-day return policy to protect ourselves from a wave of returns from those who overbought or hoarded.Policy- Any Purium products purchased from March 1 onward will have a standard 30-day return policy on undamaged, unopened items returned to us within 30 days of purchase. Thank you for your understanding.
Amy Venner
As of June 2020, our 60-Day Guarantee is back!
STANDARD 60-DAY MONEY BACK GUARANTEE
To return or exchange product for any reason, please follow the steps below:
Please send all unused product for return /refund to:
Purium Health Products
Attn: Returns
2610 Homestead Pl.
Rancho Dominguez, CA 90220
You must return each item that you are wishing to get a refund for; Purium packs must be in their entirety. Even if the product has been completely used, container(s) must still be sent in order for a refund to be issued. Returns must be received at our corporate office within 60 days of the date the original package was received by the customer. Returns received past the 60 day window will be rejected unless prior approval for credit has been obtained.
We recommend using a traceable shipping method when returning any Purium product. Purium Health Products is not responsible for lost or damaged items. If returning products by U.S. mail, please use registered, certified, or return receipt mail.
It takes approximately 2 – 3 weeks for returns to be processed. Please let us know whether you would like your refund returned to the credit card used on the original order or if you would like it to be used as a store credit. We cannot refund a credit card other than the one used on the original order. Please let us know up front whether the credit card used on the order is still valid. If your credit card is no longer valid, your refund will come to you in the form of a check from Purium Health Products. At the time that your credit card is refunded or a check is sent out, you will receive an email confirmation from the Returns Department.
PLEASE NOTE: All International shipments are subject to special fees by the government of the country the product is being shipped to and therefore once the package leaves our facility, International customers are solely responsible for the shipping charges and customs clearance, duties and taxes, and any other associated costs. Please consult your local customs authority for your local tax and duty rate on nutritional supplements. It is also the responsibility of the customer to know which ingredients/products are, or are not, allowed to be imported into the destination country. Purium is not responsible for having that information readily available. Please note that if a package is returned to Purium as a result of a dispute with customs, the customer in question will be liable for the outbound and return shipping.
*Purium reserves the right and has the responsibility to refuse any refund where there has been an abuse of our return policy. Purium reserves the right to charge a 20% re-stocking fee for products. The guarantee applies only towards products. There is no guarantee on Enrollment Packs or business tools. All refunds are handled at the discretion of Purium Health Products' management. Please note that standard refunds will not include any shipping fees incurred by the customer. Commissions paid out on returned items will be deducted from future commissions for the recipient of said commissions. In the event of a Company error or the receipt of damaged goods, please call Customer Service for more information.
For full details, check out our Policy and Procedures page.
POLICY FROM MARCH 2020 to JUNE 2020
For your records, our amended return policy from March 2020 to June 2020 can be found here:
TEMPORARY RETURN ADDENDUM AS OF 3/20: We are unable to honor our standard 60-day money-back guaranty policy during this critical time to ensure our ability to serve our current demand as fluidly as possible, until further notice. Any Purium products purchased from March 1 onward will have a standard 30-day return policy on undamaged, unopened items returned to us within 30 days of purchase. Thank you for your understanding
A note from Owner & Co-founder, Dave Sandoval:
Purium is pleased to be able to provide high-quality, storable nutrition products and immune support. At this time, due to the current unusual circumstances, we are suspending our typical 60-day return policy to protect ourselves from a wave of returns from those who overbought or hoarded.Policy- Any Purium products purchased from March 1 onward will have a standard 30-day return policy on undamaged, unopened items returned to us within 30 days of purchase. Thank you for your understanding.
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