Contact Customer Care (Updated July 2020)



Customer Care Hours:
7:00 AM - 6:00 PM PT


We are experiencing a heavy volume of inquiries and thank you for your patience. 


Please submit 1 Web Form or Phone Call per issue and share as many details as possible for the quickest resolution.


Submit Your Issue via Web Form:

Submit via Phone: 888-PHP-ORDER (888-747-6733)


Below is a quick reference guide to some of our online tools available to you 24/7 that may be able to resolve your issues more efficiently. 


1. To place an order

Customers - go to and login to your account. Use the "Reset Password" function to have a password link sent to you. Your email address is your user name.

Brand Partners - you may also place an order in your back office at under the shop tab. If you have forgotten your user name or password, it can be emailed to you and / or reset by using the links.


2. To create, edit or cancel your Smart Order: 

Customers - Please fill out the Web Form

Brand Partners - Please create, edit or cancel your Smart Order at under the "Smart Order" tab.


3. To Enroll as a Brand Partner:

If you are new to Purium (not in our system), please enroll at


4. To Upgrade from a Customer to a Brand Partner:

Login at and chose the upgrade button. For extra support, watch the Training Video: 


5. Edit or Cancel an Existing Order:

Please fill out the webform and choose "2 - Edit or Cancel an Order" for the "Issue Type." In the "Issue Details, write your order # and any other information needed (edits, additions, cancellation request). Customer Care Agents prioritize edit/cancel tickets to prevent orders shipping in error.


6. Track your Order:

Log into The "My Account" tab displays order history. Click on the order number to display tracking #. Your tracking number will be emailed to you once your order has been shipped.


7. Return an Item or Order:

Clearly mark RMA and your order # on the outside of the box and return all contents of your package within 60 days to the address below. Please include any specific details inside package.

Purium Returns
2610 Homestead Place
Rancho Dominguez, CA 90220


8. Redeem Rewards Points

This Training Video explains how you can easily redeem your Rewards Points: If there is an issue, please fill out the Web Form, choose Issue "5 - Commissions, Promos & Business Questions" and include as much info as possible in "Issue Details" for agents to resolve quickly.


9. Will Call Orders - Ready for Pick-Up (please wear a mask)!

If you order before 7am PT on a weekday, you can pick-up the same day. If you purchase, after 7am PT or during the weekend, you can pick up on the following business day.

Will Call Hours:
Monday - Friday
8am - 5:30pm PT

Will Call Address: Ring the doorbell near the Will Call sign & show your ID 
2610 Homestead Place
Rancho Dominguez, CA 90220

Customers who purchased the order must show ID and be physically present to pick-up and, unless they have requested otherwise via  


Dreams Phone App Support:

1 (800) 794-8158



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