Do you have questions for the Platinum Customer Support?
Contact our Customer Service through the following e-mail address: info@platinumeurope.biz.
1) How can I place an Order?
You may place an order on our website: www.platinumeurope.biz , by phone or by e-mail.
a) Phone: Monday-Friday 08.00 – 20.00
b) Orders by E-mail: bestellung@platinumeurope.biz
(1) Germany:
(a) Telephone number: 06151 276 7000
(b) Fax number: 069 999 999 7558
(2) Austria:
(a) Telephone number: 01 205 9331
(b) Fax number: 01 205 9332
(3) Other Countries:
(a) Telephone number: +49 6151 276 7000
(b) Fax number: +49 69 999 999 7558
c) Ordering Online:
(1) Ordering as a Distributor:
(a) Login to account
(b) Accessing SHOP/SHOP
(c) Place order from Back Office.
(2) Ordering as a Customer: Place an order through your sponsor’s website.
(a) Access SHOP
(b) Click Order Options
(c) Select With a Gift Card or Without a Gift Card
(d) Place order.
2) Payment methods
We offer you three different ways to pay your products:
- Direct Debit (SEPA)
- Prepayment
- Credit Card Payment (we accept Visa and MasterCard)
Our Bank details to pay via Prepayment:
Platinum Health Europe B.V.
Sparkasse Oberösterreich:
IBAN Code: AT732032018100006521
BIC-Code: ASPKAT2L
3) Delivery Times and Shipping Costs
Pricing for Packaging and Shipment | ||
Country |
Basic Price |
Price per kg |
Austria |
5,50 |
- |
Germany |
6,50 |
- |
Switzerland |
10,88 |
- |
Zone 1a |
8,88 |
0,75 |
Zone 1b |
8,88 |
1,00 |
Zone 2 |
8,88 |
2,00 |
4) Deliveries:
Deliveries into countries outside EU: Cost for duties and other charges may apply in addition to above-mentioned rates.
The costs for packaging and shipment are included in the basic price.
Delivery Times in workdays (calculated from order day on):
- Austria: 1-2 Days
- Germany: 2-3 Days
- All other Countries (Switzerland included): 3-6 Days.
5) 60 DAYS MONEY BACK GUARANTEE POLICY
If you are dissatisfied with any Platinum Product for any reason, you may return the unused portion for a full refund no questions asked.
For a Platinum Europe return or refund, send us an e-mail to info@platinumeurope.biz
a) Returns as a Sponsor: If one of your customers has placed the order through you, you must immediately refund your client the buying price of the products.
b) Retuning as a Customer: If you have ordered on our website, via e-mail, or telephone, Platinum will refund you after you contact us requesting a refund. To send back products we can provide you with a Return Merchandize Authorization/Return Label.
Please e-mail our customer service support@platinumeurope.biz for details at any time.
6) Zones:
Zone 1A |
Italy |
Slovakia |
Czech Republic |
Hungary |
Zone 1B |
Belgium |
Greece |
Lithuania |
Poland |
Sweden |
Canary Islands |
Bulgaria |
United Kingdom |
Luxemburg |
Portugal |
Spain |
Cyprus |
|
Denmark |
Northern Ireland |
Malta |
Azores |
Balearic Islands |
France w/o colonial possessions |
|
Estonia |
Isle of Man |
Monaco |
Madeira |
Ceuta |
Netherlands |
|
Finland |
Latvia |
Romania |
Melilla |
Zone 2 |
Egypt |
Armenia |
Andorra |
Liechtenstein |
Lebanon |
Moldova |
Albania |
Azerbaijan |
Greenland |
Kosovo |
Libya |
Montenegro |
|
Algeria |
Gibraltar |
Israel |
Croatia |
Morocco |
Norway |
|
Russia |
Tunisia |
Serbia |
Syria |
Ukraine |
Belarus |
|
Bosnia-Herzegovina |
Faroe Islands |
Georgian Republic |
Guernsey and Jersey |
Liechtenstein |
The Vatican |