Do you have questions for the Platinum Customer Support?

Contact our Customer Service through the following e-mail address: info@platinumeurope.biz.


1) How can I place an Order?

You may place an order on our website: www.platinumeurope.biz , by phone or by e-mail.


        a) Phone: Monday-Friday 08.00 – 20.00

        b) Orders by E-mail: bestellung@platinumeurope.biz

                    (1) Germany: 

                            (a) Telephone number: 06151 276 7000

                            (b) Fax number: 069 999 999 7558

                    (2) Austria:

                            (a) Telephone number: 01 205 9331

                            (b) Fax number: 01 205 9332

                    (3) Other Countries:

                            (a) Telephone number: +49 6151 276 7000

                            (b) Fax number: +49 69 999 999 7558

        c) Ordering Online:

                (1) Ordering as a Distributor:

                            (a) Login to account

                            (b) Accessing SHOP/SHOP

                            (c) Place order from Back Office.

                (2) Ordering as a Customer: Place an order through your sponsor’s website.

                            (a) Access SHOP 

                            (b) Click Order Options

                            (c) Select With a Gift Card or Without a Gift Card

                            (d) Place order.


2) Payment methods

We offer you three different ways to pay your products:

                        - Direct Debit (SEPA)

                        - Prepayment

                        - Credit Card Payment (we accept Visa and MasterCard)


Our Bank details to pay via Prepayment:

Platinum Health Europe B.V.
Sparkasse Oberösterreich:
IBAN Code: AT732032018100006521
BIC-Code: ASPKAT2L


3) Delivery Times and Shipping Costs 

Pricing for Packaging and Shipment

Country
Basic Price
Price per kg
Austria
5,50
-
Germany
6,50
-
Switzerland
10,88
-
Zone 1a
8,88
0,75
Zone 1b
8,88
1,00
Zone 2
8,88
2,00


4) Deliveries: 

Deliveries into countries outside EU: Cost for duties and other charges may apply in addition to above-mentioned rates. 


The costs for packaging and shipment are included in the basic price.


Delivery Times in workdays (calculated from order day on): 

                        - Austria: 1-2 Days

                        - Germany: 2-3 Days

                        - All other Countries (Switzerland included): 3-6 Days.


5) 60 DAYS MONEY BACK GUARANTEE POLICY

If you are dissatisfied with any Platinum Product for any reason, you may return the unused portion for a full refund no questions asked.


For a Platinum Europe return or refund, send us an e-mail to info@platinumeurope.biz


a) Returns as a Sponsor: If one of your customers has placed the order through you, you must immediately refund your client the buying price of the products.


b) Retuning as a Customer: If you have ordered on our website, via e-mail, or telephone, Platinum will refund you after you contact us requesting a refund. To send back products we can provide you with a Return Merchandize Authorization/Return Label


Please e-mail our customer service support@platinumeurope.biz for details at any time.


6) Zones:


Zone 1A
Italy
Slovakia
Czech Republic
Hungary


Zone 1B
Belgium
Greece
Lithuania
Poland
Sweden
Canary Islands
Bulgaria
United Kingdom
Luxemburg
Portugal
Spain
Cyprus
Denmark
Northern Ireland
Malta
Azores
Balearic Islands
France w/o colonial possessions
Estonia
Isle of Man
Monaco
Madeira
Ceuta
Netherlands
Finland
Latvia
Romania
Melilla



Zone 2
Egypt
Armenia
Andorra
Liechtenstein
Lebanon
Moldova
Albania
Azerbaijan
Greenland
Kosovo
Libya
Montenegro
Algeria
Gibraltar
Israel
Croatia
Morocco
Norway
Russia
Tunisia
Serbia
Syria
Ukraine
Belarus
Bosnia-Herzegovina
Faroe Islands
Georgian Republic
Guernsey and Jersey
Liechtenstein
The Vatican