Do you have questions for the Platinum Customer Support?

Contact our Customer Service through the following e-mail address: info@platinumeurope.biz.

1) How can I place an Order?

You may place an order on our website: www.platinumeurope.biz , by phone or by e-mail.

        a) Phone: Monday-Friday 08.00 – 20.00

        b) Orders by E-mail: bestellung@platinumeurope.biz

                    (1) Germany: 

                            (a) Telephone number: 06151 276 7000

                            (b) Fax number: 069 999 999 7558

                    (2) Austria:

                            (a) Telephone number: 01 205 9331

                            (b) Fax number: 01 205 9332

                    (3) Other Countries:

                            (a) Telephone number: +49 6151 276 7000

                            (b) Fax number: +49 69 999 999 7558

        c) Ordering Online:

                (1) Ordering as a Distributor:

                            (a) Login to account

                            (b) Accessing SHOP/SHOP

                            (c) Place order from Back Office.

                (2) Ordering as a Customer: Place an order through your sponsor’s website.

                            (a) Access SHOP 

                            (b) Click Order Options

                            (c) Select With a Gift Card or Without a Gift Card

                            (d) Place order.

2) Payment methods

We offer you three different ways to pay your products:

                        - Direct Debit (SEPA)

                        - Prepayment

                        - Credit Card Payment (we accept Visa and MasterCard)

Our Bank details to pay via Prepayment:

Platinum Health Europe B.V.
Sparkasse Oberösterreich:
IBAN Code: AT732032018100006521
BIC-Code: ASPKAT2L

3) Delivery Times and Shipping Costs 

4) Deliveries: 

Deliveries into countries outside EU: Cost for duties and other charges may apply in addition to above-mentioned rates. 

The costs for packaging and shipment are included in the basic price.

Delivery Times in workdays (calculated from order day on): 

                        - Austria: 1-2 Days

                        - Germany: 2-3 Days

                        - All other Countries (Switzerland included): 3-6 Days.

5) 60 DAYS MONEY BACK GUARANTEE POLICY

If you are dissatisfied with any Platinum Product for any reason, you may return the unused portion for a full refund no questions asked.

For a Platinum Europe return or refund, send us an e-mail to info@platinumeurope.biz

a) Returns as a Sponsor: If one of your customers has placed the order through you, you must immediately refund your client the buying price of the products.

b) Retuning as a Customer: If you have ordered on our website, via e-mail, or telephone, Platinum will refund you after you contact us requesting a refund. To send back products we can provide you with a Return Merchandize Authorization/Return Label. 

Please e-mail our customer service support@platinumeurope.biz for details at any time.

6) Zones: