SHIPPING & WILL CALL

TEMPORARY SHIPPING ADDENDUM AS OF 3/20: Due to the high volume that we are experiencing, orders may be slightly delayed by 2-3 days outside of our standard shipping commitment, until further notice.

 

TEMPORARY WILL CALL ADDENDUM AS OF 3/20: In an effort to serve all of our customers nationwide, our Will Call Pick-Up hours are from 1pm to 5 pm-- no exceptionsPlease observe this rule to not only ensure your safety, but also the safety of our staff and other customers. We thank you in advance and appreciate your patience during this time. Operating under our critical infrastructure staffing plan we are NOT ABLE to allow Will Call customers access into the facility - including restrooms.

 

STANDARD SHIPPING & WILL CALL

All orders ship during regular business hours. When choosing your shipping method please be advised of the following:

  • All regularly placed orders are processed and shipped within 2 business days. Smart orders are processed and shipped within 5 business days.
  • Expedited shipments must be placed by 2PM PST M-F for same day processing.
  • Saturday Next Day Air shipments are only available to certain metropolitan areas by calling customer service. Please check with FedEx to confirm service availability.
  • USA PO Boxes and/or Military APO/FPO  Addresses must select USPS. Customers will be charged $9.95 at time of order, if the actual costs exceed $9.95 the difference will be charged to the customer’s card.
  • Customs: Purium is not responsible for any customs, conversion, or other fees associated with ordering from Purium. Transactions are always processed using US Dollars. Please check the Purium product label and ingredients with country's regulation standards. Your order could be rejected when passing through customs. Purium is not responsible for orders that are rejected by customs.
  • Changes to your order after processing may cause delays within the shipping process.


Shipping Over $250: Receive a $10 deduction off your shipping for buying $250 or more worth of products

 

Continental USA, Hawaii, Alaska, US Territories 

Flat Rate Residential orders ship via FedEx or USPS based on Purium’s discretion. Delivery time frame is 1-7 business days from ship date and are made Tuesday thru Saturday.

Flat Rate Commercial orders ship via FedEx to commercial business zoned addresses during open hours when someone is available to accept the package. Delivery timeframe is 1-7 business days from ship date and are made Monday thru Friday. 

FedEx 2 Day  orders deliver in 2 business days after ship date Monday thru Friday.

Standard Overnight (Continental USA only). Delivers next business day after ship date by 3 pm Monday thru Friday

Will Call Available Monday - Friday 1:00 - 5:00 pm PT (see details below)

 

Canada

Flat Rate orders ship via FedEx Consolidated Ground. Purium pays all customs clearance and service fees. Orders are shipped Mondays, Wednesdays and Fridays. Average shipping time is 10–12 days; longer shipping times are experienced by those in remote areas of Canada. Tracking will not show on FedEx website until after 5 days.

Canada FedEx International orders deliver within 2-5 days after ship date Monday thru Friday

 

International Shipping  Purium Health Products operates within the United States and Canada. However, customers outside of these countries may still place orders with Purium, though there are several restrictions on those types of orders. 

 

Will Call at Purium HQ
Do you live near Purium? Opt for the "Will Call" option when you order your products to avoid shipping fees. The turnaround time is super quick too! Be sure to bring your photo ID and Order Number when you pick up your products at Purium so we can verify the correct order belongs to you!

 

Picking Up Your Products:
When can I pick up?
Monday - Friday
1:00 PM - 5:00 PM PT

 

If you order before 7 am PT on a weekday, then you can pick up the same day!
If you purchased after 7 am PT or during the weekend, then you can pick up your products on the following business day.

 

Where do I go?
Purium Health Products
2610 Homestead Pl.
Rancho Dominguez, CA  90220

 

What else should I know?
  • Park in the parking space labeled "Will Call
  • Look for the Will Call sign and arrow
  • Ring the doorbell and kindly give your ID and Order Number to the Purium team member
  • Verify the order is correct and sign the packing slip for confirmation 
NOTE: Customers who placed the order must physically be present to receive the orders. Order can only be given to the person who purchased.