Order Guidelines

New customers can either opt to buy products at the retail price, or they can opt for a membership which will include a discount on all products purchased.

Damaged Items
Orders may sometimes become damaged when in transit.  If you receive damaged goods in a shipment, contact customer care with a list of the damaged items...
Thu, 15 Nov, 2018 at 6:03 PM
Shipping to the Wrong Address
Please, always make sure that your address is complete and accurate before placing an order with Purium. The most common cause we see of an incorrect addres...
Thu, 15 Nov, 2018 at 6:05 PM
Order Policy
Orders are processed with the date they are received at the Home Office  Volume credit will count for the month in which the order is received.  Orders m...
Thu, 15 Nov, 2018 at 6:11 PM
Replacement of Missing Item
When you receive your order, be sure to check the boxes thoroughly. Smaller items often shift to the bottom of the box, which makes them difficult to see at...
Tue, 14 Feb, 2017 at 6:14 PM
Ordering by Mail
Please log into your iShop account on www.ishoppurium.com to calculate your order. Be sure to include your Purium ID # and the proper amounts per items for ...
Thu, 15 Nov, 2018 at 6:18 PM
Smart Order Pricing
A smart order is an optional feature. For Brand Partners that are attempting to maintain active status to receive commissions, it is convenient to have your...
Thu, 15 Nov, 2018 at 6:25 PM
Editing Orders
When you submit an order to Purium and payment for it is accepted, it immediately goes into the shipping process. Once it has entered into this process, no ...
Fri, 28 Aug, 2015 at 10:54 AM
Order Cancellation
Generally, orders go through three stages once they have been placed. In our system those stages are called "Accepted," "Printed,", and ...
Tue, 8 Sep, 2015 at 2:26 PM
Buying Without a Gift Card
Gift cards are promotional tools and do not affect the commissions earned from new enrollments. If you do not provide a new member with a gift card, the co...
Thu, 15 Nov, 2018 at 6:28 PM
DISCONTINUED SPRAYS
Tue, 6 Aug, 2019 at 1:14 PM